Frequently Asked Questions

Everything you need to know about collector prints, original artworks, custom artwork, shipping, and ordering from Plamia.

What types of artwork do you offer?

  • Collector Prints

    Museum-quality fine art prints produced to order.

  • Original Artworks

    One-of-a-kind original paintings.

  • Custom Artworks

    Bespoke artworks created specifically for your home, business, or interior project

Can I order a custom artwork?

Yes.

Custom artworks are created in collaboration with each client, taking into account the space, dimensions, colour palette, and overall vision for the project.

You can learn more on the Custom Artwork page or submit an enquiry through the Contact page.

Contact PageCustom Artwork Page

Collector Prints

What are Collector Prints?

Collector Prints are museum-quality reproductions of original artworks.

Each print is produced to order using premium materials to ensure exceptional colour accuracy and longevity.

Are the prints framed?

This depends on the product you select.

Available framing options are shown on each product page before checkout.

Will my print look exactly like the original?

Collector Prints are produced using high-quality printing techniques designed to reproduce the colours and details of the original artwork as accurately as possible.

As every screen displays colour differently, slight variations may occur.

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Original Artworks

Are original artworks one of a kind?

Yes.

Every original artwork is unique and exists as a single original piece.

Once sold, it will not be recreated.

Do original artworks include a Certificate of Authenticity?

Yes.

Every original artwork is accompanied by a signed Certificate of Authenticity.

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Custom Artworks

How does the custom artwork process work?

The process typically includes:

  1. Initial consultation
  2. Concept discussion
  3. Artwork creation
  4. Completion and delivery

Throughout the process, you'll receive updates and have the opportunity to review key stages.

How long does a custom artwork take?

Timelines vary depending on the size and complexity of the project.

An estimated completion timeframe will be provided before work begins.

Can I request a specific size or colour palette?

Absolutely.

Each custom artwork is created specifically for your space and can be tailored to your preferred dimensions, colour palette, and overall aesthetic.

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DELIVERY

  • DO YOU DELIVER INTERNATIONALLY?

    Yes.

    Plamia ships worldwide.

    Collector Prints are produced as close as possible to the delivery destination, while Original and Custom Artworks are shipped individually.

  • HOW LONG WILL DELIVERY TAKE?

    Production and delivery times vary depending on the artwork and destination.

    Estimated delivery times are provided during checkout or confirmed before dispatch.

  • CAN I TRACK MY ORDER?

    Yes.

    Tracking information will be provided whenever available after your order has been dispatched.

RETURNS

Can I return my order?

Collector Prints are produced specifically for each order and therefore cannot be returned due to a change of mind.

If your artwork arrives damaged or incorrect, please contact the studio within 14 days of delivery.

What if my artwork arrives damaged?

Please email us with:

  • Your order number
  • Photographs of the artwork
  • Photographs of the packaging
  • A description of the issue

We'll review the claim and arrange a replacement or refund where appropriate.

PAYMENTS

Which payment methods do you accept?

Payments are processed securely through Shopify's checkout.

Available payment methods will be displayed during checkout and may vary depending on your location.

Can I pay in instalments?

Where supported by your payment provider, instalment payment options may be available during checkout.

Do you work with interior designers and businesses?

Yes, Plamia regularly collaborates with:

Interior Designers

Architects

Hotels

Restaurants

Commercial Spaces

Private Collectors